Técnico de soporte técnico
Department: IT
Reports to: IT Director
Classification: Full-time, non-exempt, 40 hours per week
Location: Tempe, AZ
Resumen:
Frontiers is a Christian, faith-based non-profit working with churches to send their workers overseas. This is an onsite position in Phoenix, AZ with 1 day a week optionally remote. This position will be responsible for providing support for customers by responding to incoming tickets, calls or walk-ins, analyzing, diagnosing, and resolving software and hardware issues associated with desktop/laptop computers and mobile computing devices (laptops, printers, smart phones, tablets, wireless devices, etc.)
ESSENTIAL RESPONSIBILITIES
- Create/Update/Close support tickets based on customer input, work performed, or completion. Escalate if needed.
- Provide technical assistance with routine needs such as general computer use, password resets, printing, use of Microsoft Outlook/Word/Excel/Powerpoint, file backup, and conference room use.
- Monitor Antivirus and Encryption systems to ensure device compliance.
- Troubleshoot network connectivity including Ethernet and WIFI for all devices that connect to the network onsite and remote.
- Will be expected to work with Windows OS, Apple OS, Apple iOS and Android OS devices.
- Configure and deploy new hardware devices for employees.
- Remotely access hardware or software for internal customers to provide technical support, troubleshoot and resolve issues.
- Will be expected to update/add/close users accounts into Office 365 Administration Portal and Active directory.
- Perform hardware device repairs or/and when necessary, coordinate with vendors for repairs.
- Participate in after hours on call and maintenance rotation.
- Collaborate with Helpdesk team to resolve tickets quickly and completely for all customers.
- Setup and support Audio/Video needs for conference and meetings rooms for presentations.
SKILLS/TRAITS
- Strong communication skills such as listening, writing, and/or asking accurate troubleshooting questions.
- Strong problem solving/ Analysis skills.
- Be able to multi-task.
- Strong detail-oriented and organization skills.
- Willingness to collaborate with others.
- Strong interpersonal skills.
- Hands on technical support experience for building computers, setting up audio visual equipment, and adding devices to a network.
- Able to troubleshoot Outlook issues, Web browser issues, and anti-virus issues.
- Basic network troubleshooting skills and working knowledge of network device connectivity.
- Basic understanding of LAN and WAN concepts.
- Understand network printing and print server setup and configuration.
CUALIFICACIONES
- Have a personal relationship with Jesus Christ.
- High school diploma or GED.
- Currently in or near final semester of a two-year technical degree or minimum of second year of four-year technical degree is preferred.
- Technical experience with Windows 10 OS, Apple MacOS, Apple iOS and Android OS devices.
- Basic knowledge of TCP/IP, DHCP, and DNS configuration.
- Able to participate in after-hours rotation nights/weekend.
Este anuncio de empleo es un resumen del puesto. Durante el proceso de selección se facilitará una descripción completa. durante el proceso de selección.
Fronteras valora la importancia del equilibrio entre vida y trabajo y ofrece opciones de horario flexible. Para presentar su candidatura, envíe una carta de presentación y un currículum vitae a hr@frontiersusa.org. Se ruega no llamar por teléfono. Debido al Debido al número de correos electrónicos recibidos, es posible que no reciba una respuesta individual.