Partner Impact Representative • Frontiers USA
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Partner Impact Representative

Department: Partner Impact

Reports to: Partner Impact Manager

Clasificación: Jornada completa, 40 horas semanales

Location: Phoenix, Arizona

Resumen:

Frontiers is a Christian, faith-based non-profit partnering with churches to send their workers overseas. We’re looking for a representative who can provide donors with excellent service, important and timely information, by the most effective and efficient processes we can implement.

RESPONSABILIDADES ESENCIALES:

  • Develop and enhance donor relationships by answering inbound calls/donor emails.
  • Enter and manage data as required into donor database management tool.
  • Respond to donor inquiries and concerns; research as necessary for resolution; refer elevated concerns to Coordinator.
  • Occasionally make outbound calls to donors on behalf of the ministry to resolve inquiries and concerns.
  • Increase donor loyalty by developing relationships and affirming donor’s giving.
  • Understand steps in gift processing.
  • Maximize donor operational performance by providing customer service resources and technical advice and by resolving problems.
  • Develop and enhance customer relationships, ensuring accurate and timely donor response.
  • Provide administrative assistance to the Development department and caseworkers (special mailings, projects, letters).
  • New Donor to Mission Fund project: prepare monthly report, letters and coordinate mailing of New Donor packets.

APTITUDES/HABILIDADES:

  • Possess computer skills and experience with Microsoft Office, especially Excel and Word.
  • Capable of using donor management software: Virtuous and Donor Dashboard or other software applications.
  • Possess strong customer service skills—active listening, empathy, problem solving.
  • Express outstanding telephone skills and etiquette.
  • Display excellent interpersonal and organizational skills.
  • Establish successful experience in a customer service or personal contact role, including goal setting and performance measurements.
  • Show experience with chat-based customer service and with VoIP systems.
  • Able to take initiative with little direction and to make decisions independently.
  • Able to sit for long periods of time, including a minimum of 3 hours of phone time daily.

CUALIFICACIONES:

  • Have a personal relationship with Jesus Christ.
  • High School diploma or GED required.
  • 3+ years of experience using donor relations database and other Web-based applications.
  • 3-5 years of recent customer service experience.
  • Availability to work 7:00am-4:00pm or 8am-5pm, Monday – Thursday and 8am-12pm Friday


Este anuncio de empleo es un resumen del puesto. Durante el proceso de selección se facilitará una descripción completa. durante el proceso de selección.

Fronteras valora la importancia del equilibrio entre vida y trabajo y ofrece opciones de horario flexible. Para presentar su candidatura, envíe una carta de presentación y un currículum vitae a hr@frontiersusa.org. Se ruega no llamar por teléfono. Debido al Debido al número de correos electrónicos recibidos, es posible que no reciba una respuesta individual.