Partner Impact Representative • Frontiers USA
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Partner Impact Representative

Department: Partner Impact

Reports to: Partner Impact Manager

Classification: Full-time, 40 hours a week

Location: Phoenix, Arizona

Summary:

Frontiers is a Christian, faith-based non-profit partnering with churches to send their workers overseas. We’re looking for a representative who can provide donors with excellent service, important and timely information, by the most effective and efficient processes we can implement.

ESSENTIAL RESPONSIBILITIES:

  • Develop and enhance donor relationships by answering inbound calls/donor emails.
  • Enter and manage data as required into donor database management tool.
  • Respond to donor inquiries and concerns; research as necessary for resolution; refer elevated concerns to Coordinator.
  • Occasionally make outbound calls to donors on behalf of the ministry to resolve inquiries and concerns.
  • Increase donor loyalty by developing relationships and affirming donor’s giving.
  • Understand steps in gift processing.
  • Maximize donor operational performance by providing customer service resources and technical advice and by resolving problems.
  • Develop and enhance customer relationships, ensuring accurate and timely donor response.
  • Provide administrative assistance to the Development department and caseworkers (special mailings, projects, letters).
  • New Donor to Mission Fund project: prepare monthly report, letters and coordinate mailing of New Donor packets.

SKILLS/TRAITS:

  • Possess computer skills and experience with Microsoft Office, especially Excel and Word.
  • Capable of using donor management software: Virtuous and Donor Dashboard or other software applications.
  • Possess strong customer service skills—active listening, empathy, problem solving.
  • Express outstanding telephone skills and etiquette.
  • Display excellent interpersonal and organizational skills.
  • Establish successful experience in a customer service or personal contact role, including goal setting and performance measurements.
  • Show experience with chat-based customer service and with VoIP systems.
  • Able to take initiative with little direction and to make decisions independently.
  • Able to sit for long periods of time, including a minimum of 3 hours of phone time daily.

QUALIFICATIONS:

  • Have a personal relationship with Jesus Christ.
  • High School diploma or GED required.
  • 3+ years of experience using donor relations database and other Web-based applications.
  • 3-5 years of recent customer service experience.
  • Availability to work 7:00am-4:00pm or 8am-5pm, Monday – Thursday and 8am-12pm Friday


This job posting is a summary of the position. A full description will be provided during the recruiting process.

Frontiers values the importance of life and work balance and offers flextime options. To apply, send a cover letter and resume to hr@frontiersusa.org. No phone calls please. Because of the number of emails received, you may not receive an individual response.